Houston ITSC 2339 Entire Class

ITSC 2339 – Personal Computer Help Desk Support


Diagnosis and solution of user hardware and software-related problems with on-the-job projects in either a Help Desk lab or in short-term assignments for local businesses. Topics include planning, diagnostic techniques, problem resolution, call tracking, staffing, training, knowledge engineering, work orders, service level agreements, metrics, telephony, scheduling, management issues, customer expectation, and selling your services.

Note: This entire class includes discussions, assignments, course projects, and exams.

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Houston ITSC 2339 Entire Class $10

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